Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for delivery within 2-3 business days.

Yes, we ship to over 50 countries worldwide. International shipping times vary by destination, typically ranging from 7-14 business days.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

We offer a 4-hour amendment window after your order is placed. During this time, you can:

• Change sizes
• Change colors
• Swap garments
• Cancel the order entirely

After the 4-hour window closes, your order is automatically sent to our warehouse and shipping system. At that stage, we're unable to:

• Change sizes or colors
• Swap items
• Merge multiple orders into one shipment
• Cancel the order

This is because any manual changes after this point would disrupt our fulfillment process and risk delays or errors for your order and others.

We strongly advise you to take advantage of this 4-hour window—or even before placing your order—to review everything carefully. Please consult our size guides, check your selections, and make sure your order is exactly how you want it. If you're concerned about sizing or fit, we're happy to help with advice based on your height, weight, and preferred style—just reach out to us!

If an item is unavailable in your local warehouse, it may need to be fulfilled from an alternative Shinzo warehouse where stock is available. In these cases, an Alternative Warehouse Fulfillment fee of $30 AUD applies. This fee covers the additional international shipping and handling costs required to move inventory between warehouses.

Alternative Warehouse Fulfillment is not a priority or express service, and delivery timeframes may vary depending on the fulfillment location. The fee is clearly displayed before checkout when applicable.